Return of goods within 14 days from receipt of goods by the consumer:
How to proceed if the purchased goods are not right for you and you want to return them within the legal 14-day period?
If you are a consumer, according to § 1829 of the Civil Code, you have the right to return the purchased goods without giving a reason, within 14 calendar days from the date of receipt of the goods.
< br />In the event that you are not a consumer, i.e. you purchase the goods as part of your business or business activity (which is determined by the identification number on the purchase document), you do not have the right to withdraw from the contract , because the Commercial Code does not specify this possibility.
Where to return the goods
You can exercise your right to return the goods by sending the goods to our address:
ADDRESS FOR DELIVERY OF GOODS:
Jakub Kasnar
Všeliby 16
547 01 Studnice
Costs for returning goods are in in this case on the consumer's side.
Please pack the returned goods well to avoid damage during transport.
Do not send goods cash on delivery under any circumstances. We do not accept such goods and they will be returned to you without the right to reimbursement of transport costs.
Please return the goods to their original condition if possible, we especially recommend do not tear off the protective film, this will prevent the possible reduction of the returned amount by the costs incurred to restore the goods to their original condition.
We will send you the money for the goods, no later than 14 days after withdrawal from the contract.
In both cases, attach Withdrawal of the consumer from the purchase contract (pdf, 42 KB).
Compliance with the 14-day period
It is possible to withdraw from the purchase contract within 14 calendar days after receiving the goods.
Withdrawal from the purchase contract must be delivered to the seller in writing no later than the last day of the 14-day period. It is not enough to just send it on this day.
If the consumer withdraws from the contract, he will send or hand over the goods he received to the entrepreneur without undue delay. However, no later than within the statutory period of 14 days.
The beginning of the period is calculated from the day after the receipt of the goods.
Cover
The original packaging is not necessary, even so, our company has the right to reimburse the costs actually incurred in connection with the return of the goods. These costs are always individually assessed and as such are then communicated to the customer, charged and offset against the amount for the returned goods. If the original packaging is missing or damaged, you will be charged.
You can try the goods
However, it should not have obvious wear or show signs of use. The goods can be used, but it is necessary to think about the costs that our company will incur in restoring the goods to their original condition and which may be requested for payment.
You will avoid the charging of these fees if you restore the goods to their original condition yourself (not tearing off protective films, cleaning, assembly, proper packaging, etc.) Considering the variety of goods, each case of withdrawal from the contract is assessed and dealt with individually.
Example:
The customer orders and he buys a mini laptop, puts it into operation at home, uses it regularly, and finds that it does not meet his requirements. However, he has already used it and the software is no longer clean and set up without user intervention. Nothing is lost, the right to withdraw from the contract does not expire with use, but the consumer will have to pay the costs associated with reinstalling the software.
Amount returned:
If the consumer withdraws from the contract, the entrepreneur will return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds, including delivery costs, which he accepted on the basis of the contract, in the same way. The entrepreneur will return the money received to the consumer in another way only if the consumer has agreed to it and if it does not incur additional costs. If the consumer has chosen a different method of delivery than the cheapest method offered by the entrepreneur, the entrepreneur will refund the cost of delivery to the consumer in the amount corresponding to the cheapest method of delivery of the goods offered.
Costs associated with transportation from the consumer to the entrepreneur are paid by the consumer.
What documents to attach?
We always require a PROOF to be attached to the returned goods, which confirms that you purchased the goods from us and makes it easier for us to identify the goods and the request, then Withdrawal of the consumer from the purchase contract (pdf, 42 kB). Print this document, fill it out and sign it by hand. You can also handwrite the cancellation. In that case, make sure it has all the legal requirements. For simplicity, we recommend our above form.
Without these documents, your money cannot be returned to you, so pay due attention to them.< /span>
All communication must be in writing and with all legal requirements, phone calls and SMS are very inappropriate in this case. We recommend using our email: info@goodgoods.cz
Which goods cannot be returned at all?
The consumer cannot withdraw from the contract:
for the delivery of goods adjusted according to wishes of the consumer or for his person, as well as goods that are subject to rapid deterioration, wear or obsolescence,
for the supply of audio and video recordings and computer programs, if the consumer has violated their original packaging,
for the delivery of newspapers, periodicals and magazines.
Exceptions are cases where withdrawal from the contract is expressly agreed.
Brief summary at the end
- It is possible to withdraw from the purchase contract within 14 calendar days of receiving the goods.
- Withdrawal from the purchase contract must be delivered to the supplier in writing no later than the last day of the 14-day period. It is not enough to just send it on this day.
- The right to withdraw from the contract without giving a reason does not expire by unpacking or using the goods. An exception is e.g. audio and video media.
- The goods do not have to be returned in their original packaging, but the supplier has the right to pay the costs associated with repackaging the goods .
- It is also possible to return used goods, but the supplier is again entitled to reimbursement of the costs associated with restoring the goods to their original condition. These costs can theoretically reach the full price of the goods.
- The customer will receive his money back no later than 14 calendar days after withdrawing from the contract and if the goods are returned within the statutory period.